Support
Email support@timmyversal.com. A real person reads every message, usually within two days.
To help us fix it faster, tell us:
- the game or app
- your device (for example, iPhone 15) and its iOS version (Settings > General > About)
- what happened, and what you were doing just before
Common questions
My progress is gone.
Progress is saved only on your device. Deleting the app erases it, and there's no online backup. Updating the app keeps your progress.
There's no sound.
Turn the volume up and check that the iPhone isn't in silent mode, then close the game and open it again.
A video in the game won't play.
Some videos stream from the internet, so they need a connection. The rest are built into the game and play offline.
Refunds and purchases.
Apple handles all payments and refunds: reportaproblem.apple.com.
Report a problem
Found a bug or anything in one of our games you think shouldn't be there? Email support@timmyversal.com with the game's name and what you saw. We read every report.
Privacy
Our games don't collect personal information. The details are in our Privacy Policy.